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**NOTE** This reservations info page has been updated on: 6/8/2009.
Please be sure to make note of all changes. All changes are effective immediatly. Many times changes will take place at the office level, but not be revised online for a short period of time to follow. Please always verify any information found on this website, as the office info takes precedence over possible outdated website information.
Management BOOKING YOUR RESERVATIONOur office is open Monday through Friday from 8:30 am to 5:30 pm and on Saturdays from 9:00 am to 4:00 pm Our rental agents are always available to assist you with any needs or to answer any questions you may have. Our office numbers are:
Locally (828) 926-3303
Toll Free 866-926-3303 PAYMENTS ACCEPTED We accept Visa or Mastercard, money orders, cashiers checks, travelers checks or cash. We will accept a personal check only if we receive the check 30 days prior to the check-in date. SECURITY DEPOSIT
All reservations require a $500.00 refundable security deposit OR the purchase of our Accidental Rental Damage Insurance at a non-refundable fee of $45.00 CANCELLATION POLICY If you cancel your reservation 60 or more days prior to check-in, you will receive a refund on pre-rent monies you have paid. The Reservation Fee is never refundable. If you cancel your reservation within 60 days of your check-in, the Cancellation Fee is the entire prepaid deposit and reservation fee unless the house is re-rented for those dates.If the Tenant wishes to change the reservation within the 60 days to a different property than originally booked, the above Cancellation Policy will apply and full payment for the new home reservation will be due. A new Reservation Fee will be charged. Once you arrive and pay your rent, no refunds will be made if you choose to leave early.Travel Cancellation and Protection Insurance is automatically included in your reservation and is designed to protect you in the event it becomes necessary for you to cancel your reservation, should you decide to opt of this insurance, your signed rental agreement has to be received no later than 10 days after booking your reservation and the opt out section has to be initialed. RESERVATION DEPOSIT
Each reservation required a non refundable reservation fee of $55.00. At the time the reservation is made you will be required to make a payment that is equal to half of the full balance. The balance is then due 30 days prior to your arrival. The deposit will cover the cost of the Reservation fee plus tax, Trip insurance, and Pre-Rent.We will also require a credit card to be on file for a cancellation fee if the reservation is canceled within the 60 day period prior to arrival.When you arrive, if you want to be moved to another property the cancellation policy will apply and full payment for the new home reservation will be due. MasterCard or Visa will be accepted as payment for the reservation deposit when confirming reservations by phone. FINAL PAYMENTS AND TAXES
If you are going to be paying your balance with a money order, cashiers check or personal check, you can send in your final payment at anytime prior to your check-in date. Remember, a personal check must be received 30 days prior to your check-in date to allow time for the check to clear. If your balance is to be paid with cash, you must do this at check-in. We do not advise mailing cash. If you will be paying your balance with a credit card, you must do this at check-in, this allows us to have a signed transaction slip as well as you. All rentals less than 90 days are subject to the North Carolina sales tax at 7% and the Haywood County occupancy tax at 4% CHECKING IN AND CHECKING OUT
Check in time will be after 3:00 pm the day of check-in.
Check-out time is by 10:00 am the day of check-out. There are to be no exceptions to this. You must check-out at the office by dropping off the keys to us or in the after hours drop box located on the outside of the office building. If you are not checked out by 10:00 am, this will result in a full day's rent plus applicable taxes added to your account. Remember, we need to have enough time to have the home prepared for the next guests coming in. There will also be a $10 charge for each key not returned to us. CHECKING IN AFTER HOURS
If you will be checking in after hours, it is your responsibility to notify the rental agents of this. We have a locked pick up box located outside our office building. You will need the combination to the lock which is changed frequently. In order for your packet containing keys and directions to your vacation home to be left, your reservation must be paid in full along with having completed and returned your Vacation Rental Agreement. PETS
If you are going to be traveling with your family pet, it is your responsibility to notify the rental agent at the time of booking. We do offer pet friendly homes and cabins, but not all of the homes allow pets. Just tell your rental agent that you would like to bring your family pet with you on vacation and we'll find a home that can accommodate you. There may be weight restrictions and number of pet restrictions on some pet friendly homes. TELEPHONES
Mostof our vacation homes have a telephone set up for local calls only. If you want to make long distance phone calls, please bring a calling card with you. Internet access will only be available through the phone lines, so you would have to have a local access number for your internet provider. **BOOKING NOTE**:: Our online booking calendars are set in a way so as to give the rental managers ample time to check the online bookings for accuracy, and to ensure all office paperwork has had plenty of time to have been completed.
With that in mind, please know that our online calendars do not give availability dates within 3 days of any requested date, but this issue is easily solved by allowing you to call our rental office for availability of those dates.
In short: Looking to rent a cabin starting 2 days from now? Our online calendars will not show availability for that date. Please call the rental office for availability.
828-926-3303 ask for Stephanie or Carey
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Reservation Information
